Last Updated: 16/09/2025

At UrMindMatters, we are committed to protecting your privacy and ensuring the confidentiality of your personal information. This Privacy Policy explains how we collect, use, and safeguard the information you provide to us when you visit our website or use our services.

Information We Collect

• Personal Information: Name, email address, phone number, or other details you provide when contacting us or booking a session.

• Usage Information: Non-identifiable data such as browser type, pages visited, and time spent on the website (collected through cookies or analytics tools).

How We Use Your Information

• To respond to your inquiries or appointment requests.

• To provide and improve our counselling and wellness services.

• To send important updates, confirmations, or administrative information.

• To comply with legal obligations.

How We Protect Your Information

• All personal data is stored securely and only accessed by authorized personnel.

• We use SSL encryption and security measures to protect your information from unauthorized access or disclosure.

Sharing of Information

• We do not sell, trade, or rent your personal information to third parties.

• We may share your information only when legally required or to protect our legal rights.

Your Rights

• You can request access to, correction of, or deletion of your personal information at any time by contacting us.

Cookies

• Our website may use cookies to improve user experience. You can choose to disable cookies through your browser settings.

Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us at:
Email: elleenokotie@urmindmatters.co.uk
Phone: 07951 909403